Commercial Window Cleaning: Exceeding Customer Expectations
There are many commercial window cleaners out there in the market. Unfortunately, only a few can you give a promise of an excellent job. But what does it take to exceed customer’s expectation while cleaning their windows?
Having the right window washing equipment
Cleaning windows is not as simple as many would think of it. It is a process that needs the right set of tools to get it done.
You need appropriate scrubbers, washing powder, wiping material and a score of other necessities. You do not expect to meet customer expectations if you do not have the set of equipment to get the job done exceptionally. Keep investing
in new window cleaning technology, and you will never get a single complaint from customers. You will able to match every window cleaning challenge, and your clients will not be going to anyone else.
Knowing what is best for each type of windows
Windows are not the same. As a commercial window cleaner, you will be damned if you make the mistake of generalizing windows. Different materials used in windows should be cleaned differently and knowing that in advance helps in meeting customer needs.
You should not keep your customer waiting for feedback. That is one area a cleaning company should work on and ensure
customers get timely communication when they need it. It shows a sense of organization and responsibility to give priority to passing information to customers. You can never be an excellent window cleaner if you are not able to provide timely communication whenever it is needed.
Meeting & deadlines
When you promise to get a job done within a specific timeline, you had better make sure that is done not a minute later. You may be the best commercial window cleaner in town, but if you cannot keep deadlines, then you are no better than the rest of the pack. Let customers count on you to get the job done at the time you promised. It never ends well if customers have to wait for your services.
While searching for commercial window cleaners, customers would want to save a few dimes for other expenses. You should considerately price your services such that clients will feel that it is worth it. It does not mean you should be the cheapest service provider but also do not be the most expensive service provider. Go ahead and give clients value for
To be an exceptional commercial window cleaner, you have to make your customers happy. You just read about some of the things you should do to satisfy your customers. Leave them satisfied, and you will be their go-to window cleaner.